About us

We aim to serve as your competent and reliable partner in business. Our staff will always welcome you with friendly, attentive service.

B.I Catering Equipment Services has been in operation for over 30 years, providing servicing of catering equipment and the supply of new products.

 

In October 2011 the company was brought by Andrew Jones. After a long career in Catering and at the helm of Rational and Electrolux.

 

Andrew saw the need to make changes in how B.I. Services operated. This has seen the introduction of a new computerised system for recording and allocating jobs, an emphasis on improved customer care and service. Customers are better informed about the status of their jobs and there are much improved first time fix rates. This has resulted in an increase of customer base by 30%. 

 

We also moved to a new office base in January 2012 and these offices were fully refurbished from an old barn to a brand new office space which we all love!  Please see our Gallery for before and after photographs!

 

 

Our customer base ranges from one man bands through to large catering organisations with multiple outlets. Every one of our customers enjoy the same level of commitment from our team. So, whether you are looking for a small repair or a full kitchen refurbishment please do not hesitate to contact one of our dedicated team who will be delighted to discuss your requirements with you.

 

 

We work closely in partnership with most of the major manufacturers and we provide a complete package of installation and training with their support. Bespoke fabrication is another service available as is the disposal of redundant equipment.

Meet the Team

Andrew Jones

 

Andrew Jones

Owner & Managing Director



 

Contact: andrew@bices.co.uk

 

Telephone: 

01487 710720

Alison Jones

Alison Jones

Operations Director

 

Contact:  alison@bices.co.uk

 

Telephone:

01487 710720 Option 5

Ted Taylor

Ted Taylor

Service & Parts Co-ordinator

 

Contact:

ted@bices.co.uk

 

Telephone:

01487 710720 Option 1

Jodie Duggan

Jodie Duggan

Office Manager

 

Contact: jodie@bices.co.uk

 

Telephone:

01487 710720 Option 4



Sarah Gardner

Customer Services

 

Contact: sarah@bi-ces.co.uk

 

Telephone: 01487 710720 Option 5

 

Service Response Team